It’s nine in the morning. Andrés, an inspector, is at a visit’s door and the app shows an error. He calls his coordinator.
The coordinator has a clear challenge: get Andrés working today, not tomorrow. The problem is that the cause can be in five different places.
The villain is waiting. Checking competence records, instruments and setup by hand takes time. Escalating to support takes longer. Meanwhile, the visit is lost.
The question
«Why is inspector Andrés getting this error in the app?»
You can also ask
- «What does this inspector need before going to the field?»
- «How do I delete a duplicate CCL?»
How the assistant answered
Why is inspector Andrés getting this error in the app?
I checked his CCL, his SIC, his 4 instruments and his setup. The CCL is valid and the setup is fine.
Most likely cause: the SIC was uploaded two days ago and the app has the old configuration. Ask him to fully close the app and open it with internet.
If the visit is industrial, his CCL doesn’t cover that type. I can’t see that visit’s service type: if the error persists, send me the report number.
Based on a real case; names and figures changed
What it answers and why it matters
- 1
Everything that blocks, in one check
The assistant reviews the CCL and SIC with their validity and coverage, the instruments (repeated categories and calibration), the inspector’s setup and authorized phones.
- 2
Causes in order, and the next step
It doesn’t hand you a data dump. It tells you what’s most likely and what to do, backed by RETGAS help articles.
- 3
It says what it can’t see
If a piece of data is missing, like the visit’s service type, it says so and asks for what it needs. It doesn’t guess.
Read-only and with your same permissions. Gas users’ personal data never leaves RETGAS. See privacy
The coordinator didn’t need to open five screens. He needed an answer with the next step. Support in minutes, without escalating or waiting.
Other cases
- Quality · Cancellations Why are reports cancelled, and where does it concentrate?
- Operations · Productivity Who are the most efficient inspectors, and in which branch?
- ISO 17020 · Staff Which inspectors can’t go out to the field today?
- SICERCO · Distributors Which distributor deliveries failed, and why?
