Frequently asked questions from coordinators
How long does it take to train my team on RetGas?
Training takes 2-3 hours for coordinators and 1 hour for inspectors. We include live sessions, English & Spanish manuals and direct support during the first weeks.Can my inspectors keep working if they lose internet in the field?
Yes. The mobile app works 100% offline. They fill out forms, take photos with GPS and capture signatures. When signal returns, everything syncs automatically without data loss.Can I migrate my current forms or do I have to start from scratch?
We replicate your current form step by step, adding automatic NTC validation. You don't have to change your process — just digitize it.How do I track which inspector did which inspection?
Every visit has full traceability: assigned inspector, start time, GPS for each photo, customer signature and sync timestamp. 100% auditable.What happens to reports once generated? Are they in the cloud?
Each report is stored encrypted in the cloud, with automatic backup. You can download them as PDF, export them to SICERCO or send them to the distributor in one click.